Claims and Customer Service Resources

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Claims and Customer Service Resources

 

Flood Claim Information

  • If you know your policy information, you can create a claim here http://myflood.com
  • If you have damage, you need to check out our blog about flood claim do’s and don’ts
  • If you would like to call in a flood claim please call:
    • Assurant Flood –  800-423-4403, option 4

 

Service Providers For Home and Auto Damages

Home Damages

Company Website Phone Number
Primetech Roofing and Construction https://www.ptectx.com 832-693-9205
Champion Restoration https://championrestoration.com 281- 395-9000
Mr Restore DFW http://www.mrrestore.com 877- 631-7576
Your Great Outdoors
Interior / Exterior Repairs
http://katyoutdoors.com 281-914-8947
C4 Restoration http://c4restoration.com 281-647-6900
Mr Handyman of Cinco Ranch and South Katy http://www.mrhandyman.com/cinco-ranch-south-katy/ 281-769-4060
RestoPros (DFW) https://restopros.com/ 855-587-3786
Tierney Plumbing 817-251-9292
Restoration 1 of Southlake 972-734-1402
Restoration 1 of East Texas 903-570-0541
Simmons Flooring and Contracting 940-566-6169
Tree Shepherds 972-317-9598
24/7 Restoration Specialists www.247restoration.com/ 281-262-9500

Roofing

Company Phone Number
Primetech Roofing and Construction

All Roofing & Remodeling

(832) 693- 9205 (Kevin Bernard)

832-698-2101 (Adrian Parker)

Tejas Roofing 832-249-6446 (Deborah or Roland Tejada)
Southern Roofing 281-622-7472
Tap in Roofing 972-523-6657
Katy Roofing & Remodeling

 

281-646-0912 or 281-693-2702

 

Auto Damages

Company Website Phone Number
Service King http://serviceking.com  866- 730-5464

Personal Lines Carrier Contact Information

CARRIER

SERVICE CENTER

CLAIMS

Nationwide 800-654-1570 800-421-3535
Nationwide Flood Service & Claims 800-883-2603
Allied Trust

Allstate

American Risk

Arrowhead including Centauri and Universal

844-200-2842

800-255-7828

866-711-1979

800-905-7550

844-341-2842 option 5

800-255-7828

866-635-9959

800-453-8610

ASI Lloyds 866-274-8765 866-274-5677
Assurant Flood 800-883-2603 800-423-4403 option 3
Atlas General

Bankers

Bristol West

888-786-0003

 

855-319-7763

866-522-0361 opt 3

1-800-765-9700

800-274-7865

Chubb

Centauri

800-952-4822

 

800-252-4670

1-866-215-7574

Cypress Texas Lloyds

Encompass

877.560.5224

800-262-9262

877.560.5224 option 1

800-588-7400

Foremost & Bristol West 800-528-5995 800-527-3907
GeoVera

GUARD

800-834-0934

 

800-735-8086

888.639.2567

Hagerty

Homeowners of America

877-922-9701

866-407-9896

800-922-9701 option 1, 2, 2

866-407-9896 option 3

Infinity 800-782-1020 800-334-1661
Lighthouse

Louisiana Citizens

888-235-3837

888-568-6455

877-852-0606

888-568-6455

McClelland & Hine Service & Claims 713-461-1114 1-866-203-3099
Mercury

MetLife

877-707-7987

800-255-0332

888-313-6372

800-854-6011

Mission Select

National General

National Flood Program

Orchid

 

877-468-3466

 

 

1-800-233-2160

800-325-1088

1-800-638-6620

1-877-254-6819

Permanent General (The General) 877-222-4586 800-280-1466 option 3
Progressive

RT Specialty

877-776-2436

 

 

800-274-4499

 

713-522-1100

Safeco

Sagesure

800-332-3226

800-481-0661

800-332-3226

866-311-7243

Scottsdale

South Texas General

480-365-4000

 

866-822-8210

281-820-0555

State Auto

Swyfft

800-444-9950

855-479-9338

877-722-5246

877-799-3389

Texas Fair Plan

Texas Security General

Texas Specialty Underwriters

 

800-979-6440

 

 

800-979-6440 opt 1

1-800-714-6789

1-800-442-7050

 

The Hartford 800-624-5578 800-327-3636
Travelers 800-842-5075 800-252-4633
TX Windstorm Association

Universal North America

800-788-8247

866-458-4262

800-788-8247 option 1

866-999-0898

UPC

Wellington

Wright Flood

800-295-8016

 

 

888-256-3378

1-800-447-6465

1-800-725-9472

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Commercial Lines Claims Contact Information

The best way to report a claim is to contact the insurance company directly. Please have your business name, policy number and as much information about the claim available when calling to report. If you do not see the name of your insurance company below, please call or email your agent so we can gather more information and help you to report the claim to the correct insurance company.

Carrier Phone Number Other Information
BTIS/ Security National 866-272-9267
C N A / Continental Casualty Phone: 833-366-5262

Fax: 877-291-2019

Email: ReportClaim@FNOLCNA.com

Website: www.FNOLCNA.com

Hartford 800-327-3636
Liberty Mutual 844-325-2467 May also report online with clclaimreports@libertymutual.com. Listen for prompts on which type of business claim or incident to report
Mercury Insurance 800-503-3724
Nationwide 888-508-8622 Should be option #3 for claims but listen for prompts in case of change
National General
877-468-3466 follow prompts
Progressive 800-444-4487 800-444-4487
Travelers 800-238-6225 May also report online with Travelers.com and click on link for claims
Texas Mutual Go to texasmutual.com and click on “Report Injury” on orange banner. Answer questions as requested.
Utica 800-216-1420 May also report online claimsnewreport@uticanational.com. To report an accident or loss, please have your policy number and name of your business ready.

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