Claims and Customer Service Resources
Flood Claim Information
- If you know your policy information, you can create a claim here http://myflood.com
- If you have damage, you need to check out our blog about flood claim do’s and don’ts
- If you would like to call in a flood claim please call:
- Assurant Flood – 800-423-4403, option 4
Service Providers For Home and Auto Damages
Home Damages
| Company | Website | Phone Number |
| Primetech Roofing and Construction | https://www.ptectx.com | 832-693-9205 |
| Champion Restoration | https://championrestoration.com | 281- 395-9000 |
| Mr Restore DFW | http://www.mrrestore.com | 877- 631-7576 |
| Your Great Outdoors Interior / Exterior Repairs |
http://katyoutdoors.com | 281-914-8947 |
| C4 Restoration | http://c4restoration.com | 281-647-6900 |
| Mr Handyman of Cinco Ranch and South Katy | http://www.mrhandyman.com/cinco-ranch-south-katy/ | 281-769-4060 |
| RestoPros (DFW) | https://restopros.com/ | 855-587-3786 |
| Tierney Plumbing | 817-251-9292 | |
| Restoration 1 of Southlake | 972-734-1402 | |
| Restoration 1 of East Texas | 903-570-0541 | |
| Simmons Flooring and Contracting | 940-566-6169 | |
| Tree Shepherds | 972-317-9598 | |
| 24/7 Restoration Specialists | www.247restoration.com/ | 281-262-9500 |
Roofing
| Company | Phone Number |
| Primetech Roofing and Construction
All Roofing & Remodeling |
(832) 693- 9205 (Kevin Bernard)
832-698-2101 (Adrian Parker) |
| Tejas Roofing | 832-249-6446 (Deborah or Roland Tejada) |
| Southern Roofing | 281-622-7472 |
| Tap in Roofing | 972-523-6657 |
| Katy Roofing & Remodeling
|
281-646-0912 or 281-693-2702
|
Auto Damages
| Company | Website | Phone Number | ||
| Service King | http://serviceking.com | 866- 730-5464 |
Personal Lines Carrier Contact Information
CARRIER |
SERVICE CENTER |
CLAIMS |
||
| Nationwide | 800-654-1570 | 800-421-3535 | ||
| Nationwide Flood Service & Claims | 800-883-2603 | |||
| Allied Trust
Allstate American Risk Arrowhead including Centauri and Universal |
844-200-2842
800-255-7828 866-711-1979 800-905-7550 |
844-341-2842 option 5
800-255-7828 866-635-9959 800-453-8610 |
||
| ASI Lloyds | 866-274-8765 | 866-274-5677 | ||
| Assurant Flood | 800-883-2603 | 800-423-4403 option 3 | ||
| Atlas General
Bankers Bristol West |
888-786-0003
855-319-7763 |
866-522-0361 opt 3
1-800-765-9700 800-274-7865 |
||
| Chubb
Centauri |
800-952-4822
|
800-252-4670
1-866-215-7574 |
||
| Cypress Texas Lloyds
Encompass |
877.560.5224
800-262-9262 |
877.560.5224 option 1
800-588-7400 |
||
| Foremost & Bristol West | 800-528-5995 | 800-527-3907 | ||
| GeoVera
GUARD |
800-834-0934
|
800-735-8086
888.639.2567 |
||
| Hagerty
Homeowners of America |
877-922-9701
866-407-9896 |
800-922-9701 option 1, 2, 2
866-407-9896 option 3 |
||
| Infinity | 800-782-1020 | 800-334-1661 | ||
| Lighthouse
Louisiana Citizens |
888-235-3837
888-568-6455 |
877-852-0606
888-568-6455 |
||
| McClelland & Hine Service & Claims | 713-461-1114 | 1-866-203-3099 | ||
| Mercury
MetLife |
877-707-7987
800-255-0332 |
888-313-6372
800-854-6011 |
||
| Mission Select
National General National Flood Program Orchid |
877-468-3466
|
1-800-233-2160
800-325-1088 1-800-638-6620 1-877-254-6819 |
||
| Permanent General (The General) | 877-222-4586 | 800-280-1466 option 3 | ||
| Progressive
RT Specialty |
877-776-2436
|
800-274-4499
713-522-1100 |
||
| Safeco
Sagesure |
800-332-3226
800-481-0661 |
800-332-3226
866-311-7243 |
||
| Scottsdale
South Texas General |
480-365-4000
|
866-822-8210
281-820-0555 |
||
| State Auto
Swyfft |
800-444-9950
855-479-9338 |
877-722-5246
877-799-3389 |
||
| Texas Fair Plan
Texas Security General Texas Specialty Underwriters
|
800-979-6440
|
800-979-6440 opt 1
1-800-714-6789 1-800-442-7050
|
||
| The Hartford | 800-624-5578 | 800-327-3636 | ||
| Travelers | 800-842-5075 | 800-252-4633 | ||
| TX Windstorm Association
Universal North America |
800-788-8247
866-458-4262 |
800-788-8247 option 1
866-999-0898 |
||
| UPC
Wellington Wright Flood |
800-295-8016
|
888-256-3378
1-800-447-6465 1-800-725-9472 |
Commercial Lines Claims Contact Information
The best way to report a claim is to contact the insurance company directly. Please have your business name, policy number and as much information about the claim available when calling to report. If you do not see the name of your insurance company below, please call or email your agent so we can gather more information and help you to report the claim to the correct insurance company.
| Carrier | Phone Number | Other Information |
| BTIS/ Security National | 866-272-9267 | |
| C N A / Continental Casualty | Phone: 833-366-5262
Fax: 877-291-2019 |
Email: ReportClaim@FNOLCNA.com
Website: www.FNOLCNA.com |
| Hartford | 800-327-3636 | |
| Liberty Mutual | 844-325-2467 | May also report online with clclaimreports@libertymutual.com. Listen for prompts on which type of business claim or incident to report |
| Mercury Insurance | 800-503-3724 | |
| Nationwide | 888-508-8622 | Should be option #3 for claims but listen for prompts in case of change |
| National General |
877-468-3466 follow prompts
|
|
| Progressive | 800-444-4487 | 800-444-4487 |
| Travelers | 800-238-6225 | May also report online with Travelers.com and click on link for claims |
| Texas Mutual | Go to texasmutual.com and click on “Report Injury” on orange banner. Answer questions as requested. | |
| Utica | 800-216-1420 | May also report online claimsnewreport@uticanational.com. To report an accident or loss, please have your policy number and name of your business ready. |